OPERA Property Management System


OPERA Property Management System

The revolutionary approach to property management

Designed to meet the varied needs of any size hotel, resort or chain; OPERA Property Management System (OPERA PMS) provides the tools to help you run your operation at a greater level of productivity and profitability than ever before.

Benefits to your business

Enhance guest experience

  • Recognise customers at every point across the hotel’s business with OPERAs immediate response 360o guest profile and detailed historical information
  • Foster guest loyalty at check in by referring to their preferences
  • Attract repeat business and track campaign performance with direct email correspondence

Increase revenue

  • Increase incremental revenue with automated upsells and dynamic packaging
  • Maximise revenue with a dynamic rate management engine that caters for the varied needs of the everyday
  • Improve the average daily rate with systematic control of rate schedules
  • Strengthen quality of sales at numerous distribution points with direct integration to Channel Management tools such as SiteMinder, myfidelio and Ezyield
  • Increase traffic to in-house facilities by incorporating upsell features and packages upon check-in

Improve productivity

  • Easily access information that is logically arranged in to a ‘launch pad’ area
  • Quickly learn the more advanced functionalities using the extensive help system which delivers knowledge to the end user when and where they need it
  • Easily find indusry resources experienced with OPERA PMS as over 40,000 + properties globally use OPERA
  • Ensure you get the most out of your property management system with interactive online help
  • Get accurate and useful information about your property in real time with over 200 reports available out-of-the-box plus a wizard-driven report writer

OPERA PMS features


  • Industry standard reports including history and forecast
  • Data extraction and mailing tools
  • Audit activities of all users
  • Roll-up reports for overall productivity


  • One button check-in
  • ‘Click-n-drag’ billing screens
  • 24/7 service with no down time during night audit


  • Full multi-currency and multilanguage support features along with cross-property posting and reporting
  • Choice of information for sharing with sister properties


  • Tailored user interface to align with branding
  • Configurable application for specific requirements


  • Demographic, statistical and historical data for all profiles
  • Developed on the Oracle platform; one of the world’s most scalable and robust database engines

Seamlessly Integrated

While OPERA PMS is feature rich and provides the tools necessary to strategically manage a property independantly, the seamlessness of its integration with other MICROS products and third party vendors is what sets this system apart:

MICROS suite of products

  • Further optimise available rates and increase overall yield of the rooms sold with the quick activation of OPERA Revenue Management System
  • Promote your web presence and extend real time availability via myfidelio or the more comprehensive OPERA Web Suite
  • Shared database with OPERA Sales and Catering for identical client and account information without duplication of data

Third party vendors

  • Seamlessly integrated with Microsoft’s Word, Excel and Outlook
  • Back Office Systems including SunSystems, Navision, Accpac, Scala and Oracle Financials
  • Utilise the web services solution which connects OPERA to a number of service systems from Alcatels telephone management to ZNets internet billing

Find out how your property can increase efficiency and profits by contacting us today.